FAQ

What are my implementation options? 

Metquay provides two implementation options viz 

  1. On-Premise (install on a server located in your location).

  2. Installed on a cloud server like AWS, Digital Ocean, etc. 

Either way, your application will be running on a dedicated server, and the entire data that you store in the database will be owned by your company itself. We will be happy to help you if you would need to switch servers. 

How is the data backup done?

We will set up a backup script on the server which runs Metquay. This script will take a periodic backup of the data and you can secure it to another file server or a remote storage location in the cloud.

How is support rendered?

Metquay tech support is done completely online. All you need to do is raise a support ticket on our ticketing portal or send us an email to the support id. Our support team will get in touch with you at the soonest and get the issue resolved. You can also reach out to us via email or by phone.

Is there a limit to the no: assets I can manage or no: customers I can create in Metquay? 

You are only limited by the specification of the server that you choose. Metquay does not limit you by the number of assets or customers you can add to the system.

Can I move the data from my legacy system to Metquay?

Yes, we can help you with the data migration as long as you can provide the data in .xls or CSV format.

Does Metquay have a customer portal feature?, what is the max no: customers you allow?

Yes, Metquay does ship with a customer portal feature. There is no limit to the number of customers you can grant access to the portal.

Metquay Inc.

2018 156th Ave NE Building Suite 237, Bellevue, WA 98007

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