SOLUTIONS • THE END-TO-END WORKFLOW
SOLUTIONS
SOLUTIONS • THE END-TO-END WORKFLOW
Follow an instrument from calibration due alert to delivery
Follow an instrument from calibration due alert to delivery
Follow an instrument from calibration due alert to delivery
Follow an instrument from calibration due alert to delivery
Every instrument travels the same path through metquay.ai, from the due alert and the customer request to receiving, scheduling, calibration, offline capture, approval, certificate, and shipping — one connected, audit-ready system.
Every instrument travels the same path through metquay.ai, from the due alert and the customer request to receiving, scheduling, calibration, offline capture, approval, certificate, and shipping — one connected, audit-ready system.
Every instrument travels the same path through metquay.ai, from the due alert and the customer request to receiving, scheduling, calibration, offline capture, approval, certificate, and shipping — one connected, audit-ready system.
01 · Due Alerts
01 · Due Alerts
01 · Due Alerts
02 · Customer Portal
02 · Customer Portal
02 · Customer Portal
03 · Receiving & Scheduling
03 · Receiving & Scheduling
03 · Receiving & Scheduling
04 · Calibration
04 · Calibration
04 · Calibration
05 · Offline Capture
05 · Offline Capture
05 · Offline Capture
06 · Review
06 · Review
06 · Review
07 · Certificate
07 · Certificate
07 · Certificate
08 · Shipping
08 · Shipping
08 · Shipping
SOLUTIONS • THE END-TO-END WORKFLOW
01
01
Calibration Due Alerts & Notifications
Calibration Due Alerts & Notifications
It starts before the instrument is even due
It starts before the instrument is even due
It starts before the instrument is even due
metquay.ai tracks every asset’s calibration due date and sends alerts in advance via email and in-app, so nothing ever lapses and the customer knows when it’s time to send their instruments in.
metquay.ai tracks every asset’s calibration due date and sends alerts in advance via email and in-app, so nothing ever lapses and the customer knows when it’s time to send their instruments in.
Automatic due-date tracking on every asset
Automatic due-date tracking on every asset
Tiered reminders: 30 days, 7 days & overdue escalation
Tiered reminders: 30 days, 7 days & overdue escalation
Email & in-app notifications to the lab and the customer
Email & in-app notifications to the lab and the customer
“We haven’t missed a due date since the system nudges us and the customer weeks ahead.”
“We haven’t missed a due date since the system nudges us and the customer weeks ahead.”
— Lena M., Quality Coordinator
02
02
Customer Portal
Customer Portal
The request arrives, no email required
The request arrives, no email required
The request arrives, no email required
Customers raise calibration requests and quotes in a branded self-service portal, then track every job live and download accredited certificates the moment they’re ready.
Customers raise calibration requests and quotes in a branded self-service portal, then track every job live and download accredited certificates the moment they’re ready.
Branded portal for every customer request
Branded portal for every customer request
Live status updates from intake to certificate
Live status updates from intake to certificate
Self-serve document downloads and quote approvals
Self-serve document downloads and quote approvals
“Our customers can see every request and certificate without chasing our team.”
“Our customers can see every request and certificate without chasing our team.”
— Arun P., Operations Lead
03
03
Receiving & Scheduling
Receiving & Scheduling
Logged on arrival, scheduled on capacity
Logged on arrival, scheduled on capacity
Logged on arrival, scheduled on capacity
Instruments are checked in and barcoded the moment they arrive, then scheduled against real technician capacity and the customer's due date — nothing sits unlogged.
Instruments are checked in and barcoded the moment they arrive, then scheduled against real technician capacity and the customer’s due date — nothing sits unlogged.
Intake & condition check with barcode on receipt
Intake & condition check with barcode on receipt
Drag-and-drop scheduling by technician and test bench
Drag-and-drop scheduling by technician and test bench
Capacity-aware routing flags 'at-risk' jobs early
Capacity-aware routing flags ‘at-risk’ jobs early
"It's scanned in and on the calendar the same minute it lands on the dock."
“It’s scanned in and on the calendar the same minute it lands on the dock.”
— Tom B., Receiving Supervisor
04
04
Calibration · Smart Worksheets
Calibration · Smart Worksheets
The technician captures, the worksheet does the math
The technician captures, the worksheet does the math
The technician captures, the worksheet does the math
I real expression engine handles unit conversion, validation and uncertainty, with color-coded pass/fail and live charts — on the bench, online or off.
I real expression engine handles unit conversion, validation and uncertainty, with color-coded pass/fail and live charts — on the bench, online or off.
Reference-asset linking with full traceability chain
Reference-asset linking with full traceability chain
As Found / As Left, auto-save, full offline capture
As Found / As Left, auto-save, full offline capture
Version-pinned procedures per work run
Version-pinned procedures per work run
"No more spreadsheets, no more transcription errors — the math is just right."
“No more spreadsheets, no more transcription errors — the math is just right.”
— Priya N., Quality Manager
05
05
Offline-first Mobile App
Offline-first Mobile App
Works anywhere — even with no connection
Works anywhere — even with no connection
Works anywhere — even with no connection
Readings, photos, and status changes are captured on the floor and queued in an outbox that syncs automatically — with conflict resolution — the moment you're back online.
Readings, photos, and status changes are captured on the floor and queued in an outbox that syncs automatically — with conflict resolution — the moment you’re back online.
Full data entry on the shop floor with zero connection
Full data entry on the shop floor with zero connection
Outbox queue with automatic sync on reconnect
Outbox queue with automatic sync on reconnect
Deterministic conflict resolution — nothing is ever lost
Deterministic conflict resolution — nothing is ever lost
"My techs work in a shielded bay with no signal — it all just syncs when they walk out."
“My techs work in a shielded bay with no signal — it all just syncs when they walk out.”
— D. Reyes, Senior Technician
06
06
Review · Audit Trail & Traceability
Review · Audit Trail & Traceability
Approved Signatory approves — and every step is on the record
Approved Signatory approves — and every step is on the record
Approved Signatory approves — and every step is on the record
Approval gates with re-authenticated digital signatures, and an immutable, version-pinned trail from reference standard to certificate that withstands any assessor.
Approval gates with re-authenticated digital signatures, and an immutable, version-pinned trail from reference standard to certificate that withstands any assessor.
Immutable, version-pinned records on every change
Immutable, version-pinned records on every change
ISO 17025, 21 CFR Part 11 & GAMP-5 controls
ISO 17025, 21 CFR Part 11 & GAMP-5 controls
Re-authenticated signatures & approval gates
Re-authenticated signatures & approval gates
"Our last ISO 17025 audit took two days instead of two weeks."
“Our last ISO 17025 audit took two days instead of two weeks.”
— Priya N., Quality Manager
07
07
Certificates & Labels
Certificates & Labels
The accredited certificate, generated on approval
The accredited certificate, generated on approval
The accredited certificate, generated on approval
A data-bound PDF/A certificate and QR-coded label are produced the instant a work is approved — versioned, re-issued automatically and delivered to the customer's portal.
A data-bound PDF/A certificate and QR-coded label are produced the instant a work is approved — versioned, re-issued automatically and delivered to the customer’s portal.
Drag-and-drop certificate & label designers
Drag-and-drop certificate & label designers
QR codes linking back to the live asset record
QR codes linking back to the live asset record
Customer portal delivery & email in one click
Customer portal delivery & email in one click
"Certificates that used to take half a day are out the door in minutes."
“Certificates that used to take half a day are out the door in minutes.”
— Dana R., Operations
08
08
Shipping & Receiving Tracking
Shipping & Receiving Tracking
Packed, shipped, and tracked all the way home
Packed, shipped, and tracked all the way home
Packed, shipped, and tracked all the way home
Pack lists build themselves from completed works, dispatch captures carrier and tracking, and the customer watches it move — closing the loop with a clean chain of custody.
Pack lists build themselves from completed works, dispatch captures carrier and tracking, and the customer watches it move — closing the loop with a clean chain of custody.
Auto-built pack lists & carrier tracking at dispatch
Auto-built pack lists & carrier tracking at dispatch
Packed → Dispatched → In Transit → Delivered, live
Packed → Dispatched → In Transit → Delivered, live
Every hand-off logged for chain of custody
Every hand-off logged for chain of custody
"We can tell a customer exactly where their gear is without leaving the app."
“We can tell a customer exactly where their gear is without leaving the app.”
— Raj K., Dispatch
Across Every Stage
Across Every Stage
Across Every Stage
Three things that run end to end
Three things that run end to end
Three things that run end to end
Three things that run end to end
-0.01
Role-aware dashboard
Role-aware dashboard
Role-Aware Dashboard
Every stage rolls up into real-time KPIs, urgent jobs and approvals — drag-and-drop widgets, saved per user.
Every stage rolls up into real-time KPIs, urgent jobs and approvals — drag-and-drop widgets, saved per user.
Every stage rolls up into real-time KPIs, urgent jobs and approvals — drag-and-drop widgets, saved per user.
Multi-workspace & roles
Multi-workspace & roles
Multi-Workspace & Roles
Standardize across sites with workspace switching and role-based permissions — one platform, every location.
Standardize across sites with workspace switching and role-based permissions — one platform, every location.
Standardize across sites with workspace switching and role-based permissions — one platform, every location.
ERP & finance sync
ERP & finance sync
ERP & Finance Sync
Invoices from Odoo, NetSuite, QuickBooks, Dynamics, and Xero are pushed automatically at every step.
Invoices from Odoo, NetSuite, QuickBooks, Dynamics, and Xero are pushed automatically at every step.
Invoices from Odoo, NetSuite, QuickBooks, Dynamics, and Xero are pushed automatically at every step.
Walk the whole journey on your own data
From the customer's first request to the shipped certificate — see every stage running on your instruments and procedures.
Walk the whole journey on your own data
From the customer's first request to the shipped certificate — see every stage running on your instruments and procedures.
Walk the whole journey on your own data
From the customer's first request to the shipped certificate — see every stage running on your instruments and procedures.
Walk the whole journey on your own data
From the customer's first request to the shipped certificate — see every stage running on your instruments and procedures.